Privacy Policy

Privacy Policy

In accordance with the General Data Protection Regulation (GDPR), we inform you that we will process your personal data for the purposes detailed below. Your data will be retained while the business relationship is maintained, unless you request its deletion, or for a maximum period of one year from the last confirmation of interest, or for the time necessary to comply with legal obligations. The company does not make automated decisions.

The Data Protection Policy of the Data Controllers is based on the principle of proactive responsibility, which means the Data Controller is responsible for complying with the legal framework and being able to demonstrate it to the corresponding supervisory authorities. The provided data will be processed in accordance with GDPR; in this regard, legally required protection levels have been adopted, and all possible technical measures have been implemented to prevent loss, misuse, alteration, unauthorized access by third parties, as outlined below. However, users should be aware that security measures on the internet are not infallible.

What Personal Data Do We Process?

In the course of your relationship with us, the following categories of personal data may be processed:

• Identification and contact data (e.g., name, signature, image, contact details of customers or representatives).
• Transactional data (e.g., payments, deposits, transfers, debits).

Data Retention: How Long Do We Keep Your Data?

As a general rule, we will retain your data only for as long as strictly necessary to fulfill the purpose for which it was collected.

Personal data will be kept for the period appropriate to each case (according to legal criteria and applicable regulations).

Once the minimum required period has passed, and the business relationship has ended, your data will be properly blocked for the time required to comply with legal prescription periods.

• Data for handling requests (e.g., information, complaints, suggestions, claims, data protection rights) will be kept for as long as necessary to process the request and in compliance with legal timeframes.
• Data processed to fulfill legal obligations will be retained for the time established by applicable laws.
• Data collected for the formalization and execution of a contract will be retained during the contractual relationship and for a minimum of five years for legal or defensive purposes.
• Data processed for commercial communications will be retained until the data subject revokes consent and/or exercises their right to object and/or delete the data.

Security: How Do We Protect Your Data?

We employ all reasonable efforts to maintain the confidentiality of personal information processed in our systems. We maintain strict security measures to protect personal data from accidental loss, unauthorized access, processing, or disclosure, considering technological advances, data nature, and associated risks.

However, we cannot be held responsible for how you handle your personal credentials (e.g., username and password) on our website.

Our personnel follow strict privacy policies, and in the event we hire third-party support services, we require them to comply with the same policies and allow audits to verify their compliance.

International Data Transfers

Some countries provide safer environments for data protection than others. For example, the European Union is considered a safe environment for your data. Our policy is not to send your personal information to countries that do not offer adequate protection.

If it is essential to send your data to a country with lower protection standards, we will always request your prior consent and apply effective security measures to reduce risks.

Your Data Protection Rights

You may contact us at any time to:

• Know what information we have about you.
• Correct your data if it is incorrect.
• Request its deletion once our relationship has ended, where legally possible.
• Request the transfer of your data to another entity (this is called «data portability» and may be useful in certain situations).

To request any of these rights, you must submit a written request to our address, along with a copy of your ID for identification purposes.

For more information about your data protection rights, you can visit the Spanish Data Protection Agency’s website: www.agpd.es.

Can You Withdraw Your Consent Later?

Yes, you may withdraw your consent at any time regarding the use of your data.

For example, if you previously agreed to receive marketing communications but no longer wish to, you can notify us using the opposition form available in our offices.

Where Can You File a Complaint?

If you believe your rights have been violated, you may file a complaint with the Spanish Data Protection Agency (AEPD): www.agpd.es.

Filing a complaint with the AEPD is free of charge, and you do not need a lawyer or legal representative.

Social Media

The Company’s social media profiles do not involve data processing beyond what the platform allows for corporate accounts.

The Company may use these profiles to inform social media users about its activities, events, seminars, promotions, or updates on products and services. However, we will not extract any data directly from social networks.

Cookies

This website uses cookies to personalize content and ads, provide social media features, and analyze traffic.

Additionally, we share site usage information with our advertising and analytics partners, who may combine it with other data you provide or data they collect through their services.

Cookies are small text files used by websites to enhance user experience.

We may store cookies on your device if they are strictly necessary for this site’s operation. For all other types of cookies, we need your consent.

This website uses different types of cookies, some of which are set by third-party services.

At any time, you can change or withdraw your consent through our Cookie Policy.

For more information about how we handle personal data, please see our Privacy Policy.